Operations Manager - Fairfield Inn Bend
JOB TITLE: Operations Manager
REPORTS TO: General Manager
BASIC PURPOSE: Supervise the daily operations Front Desk, and Housekeeping Staff to maximize revenues and profits while attaining optimal guest satisfaction.
ORGANIZATIONAL SCOPE: Position is responsible for supervising the daily operations of the hotel. Recommends and implements procedural changes. Monitors and controls daily revenue and expenses.
ESSENTIAL FUNCTIONS:
1. Implement company Franchiser programs and supervise the daily operations to comply with LSOPs and SOPs, maximize revenues and motivate employees to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
2. Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
3. Monitor and control daily revenues and expenses, ensure procedures are followed and proper controls are in place to minimize losses and expenses and maximize hotel profits.
4. Supervise the Front Desk Clerks; interview, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communication and recommend discipline, as appropriate.
5. Comply with federal, state and local laws regarding health, safety and alcohol services.
6. Perform other duties as assigned.
NON-ESSENTIAL FUNCTIONS:
1. Perform Manager on Duty function as assigned.
2. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
Knowledge and Skills:
Education: Four year college degree or equivalent education/experience.
Experience: From three months to one full year of employment in a related position with Hotel companies.
Skills and Abilities:Requires knowledge of discipline-specific TNB policies,
procedures and services and general knowledge of other departments in the hotel.
Requires supervision/ management skills. Ability to communicate in English. Second language desirable. Ability to achieve positive guest relations and maximize guest satisfaction. Ability to handle cash and credit transactions. Ability to enforce all company rules and SOPs.
No. of employees supervised:
Travel required: Minimal. May be required to attend supplemental management training courses.
Hours Required: Forty to fifty hours over a 5 day period. Day or evening shift and
Weekends per business demand